Laurie Creed

Since joining the James and James team in June 2020, Laurie grabbed every opportunity to learn about the world of eCommerce and is now applying that knowledge in her new role.

Laurie tells us a little more about her time whilst at James and James...

How long have you been at James and James?

I started in lockdown, June 2020.

What did you do before joining James and James?

I worked in a coffee shop, Bewiched Coffee (you may have heard of it).

Tell us a little about your promotion and what it will involve:

My promotion involves working with our clients on a daily basis and ensuring we are here for their every need to help them Scale Up and grow with us. As well as making sure we are offering the best service possible.

How did your previous role set you up for success in your new role?

Having the experience of working in Client Services in both the courier side and internal area’s it has really helped shape how I can empower as well as educate our clients. Not to mention my great team giving me the confidence and opportunity to grow as a person.

What lessons did you learn in your first few days and weeks at James and James?

There is a lot more to eCommerce than I thought! I learnt how to deliver a great client experience and build up client relationships that I still have to this day.

Your advice to new starters?

Believe in yourself and Challenge, Create, Deliver.

Dan Edwards

No fulfilment expertise? No problem. Dan Edwards proves that with sheer determination and focus, you can progress your career pretty quickly at James and James.

Dan, who had a decade of experience in Private Healthcare, moved to Northampton from Birmingham in search of something new. He felt it was time for a change.

He remembers seeing the job ad for Client Services Executive and after doing his James and James research, felt it was a company that was going through a period of fast pace growth and one that offered an exciting culture.

"It was the entertaining YouTube recruitment video that stood out and caught my attention!"

Being completely new to fulfilment, Dan knew he could use his existing skills but would need to put in the extra work to learn everything and anything about the industry. "It was a challenge, but definitely worth it," he said.

Dan explains how adapting to the pandemic and its impact on the industry - coupled with regular lockdowns, Christmas peak and Brexit - has presented huge challenges.

While there have been challenges, there have been successes. Dan's supported many ambitious online companies to reach their potential and grow. As a result, he quickly progressed from Executive to Manager.

Dan's advice to new starters?

"Being proactive and getting stuck into resolving client queries and issues was one of the biggest lessons for me. The nature of the business means that a lot of the work is often time-sensitive and requires you to be on top of the issues and queries.

"Also having an understanding of how each department in the business works is essential, especially from an operations point of view. The variety of companies we work with means we're closely aligned with every department, whether that's Goods In, Assemblies, Returns, Dispatch, Quality Control, etc."

"Oh, if you're looking to join Client Services, do not underestimate how much we enjoy food!"

Dan's promotion is evidence of his commitment to client care. He's demonstrated core skills of understanding his clients (their products, their customer base, future plans, and forecasts) as well as maintaining solid communication between clients, operations, couriers and his own team.

Dan says his role, team and department is still fairly new, so his focus over the next few years will be to play a key part in helping it grow and develop.

Ben Clarke

From Digital Marketing Analyst to Heading up the Marketing Team. Ben tells us more about the first year of his James and James journey...

How long have you been at James and James? 

I joined James and James in July 2021 as a Digital Marketing Analyst and I was promoted to my new role as Head of Marketing in May 2022 after a successful three month interim period.

Why did you choose to work at James and James? 

I wanted to continue working in the eCommerce industry and I really liked the James and James brand right from the website through to the office design. The fact there is a big focus on culture and career progression was a big draw too.

What did you do before joining James and James?

I was a Digital Account Manager at an eCommerce agency in Northampton, working with brands to grow their sales online through digital marketing strategies.

Tell us a little about your progression so far:

I joined James and James as a Digital Marketing Analyst which involved analysing and improving our marketing strategies to generate leads. Working closely with the data and analysing to find what was and wasn’t working has helped me put together marketing plans in my new role. I was also fortunate enough to work closely with the sales team, and I’ve now built a strong relationship with them. This was really important for my success in the role, as it helped me learn more about our leads and improve our marketing.

In my new role as Head of Marketing, I am responsible for creating the marketing strategy and reporting on results, all lead generation activities, the James and James brand, events, and PR. In addition, I look after the marketing department and oversee all work carried out by the team.

What projects have you been involved in so far and what do you hope your role brings next?

I have been fortunate to be involved in a wide variety of projects such as running the James and James Scale Up event, which was our best attended event to date. I also worked with our PR agency to get a double page spread in The Times and have helped our People team recruit to grow the marketing department. 

What lessons did you learn in your first few days and weeks at James and James?

I learnt a lot about the fulfilment industry and how technology is changing the game. I also discovered how fast-paced the industry is and the opportunity to scale.

Your advice to new starters?

Don’t be afraid to ask questions and get stuck in. The company values of challenge, create and deliver is the best way to progress and help scale James and James.

About James and James Fulfilment

Fast Track 100 status, double-time Queen’s Award winners, year-on-year growth; our immense success as an eCommerce fulfilment partner to hundreds of online brands just wouldn’t be possible without our people. 

While awards are lovely, our reason for being is so much more.

We’re here to create change with a team of brilliant individuals who share our ambition, to join in with the next, and most exciting, part of our journey.

Founded in 2010

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