Where are they now?

So you want to challenge, create, deliver - and get your payslip. But what if there was so much more to it than that? James and James is a place to develop your career. We invest in our people so they're always learning and growing.

Laurie Creed

Dan Edwards

Dan, who had a decade of experience in Private Healthcare, moved to Northampton from Birmingham in search of something new. He felt it was time for a change.

He remembers seeing the job ad for Client Services Executive and after doing his James and James research, felt it was a company that was going through a period of fast pace growth and one that offered an exciting culture.

"It was the entertaining YouTube recruitment video that stood out and caught my attention!"

Being completely new to fulfilment, Dan knew he could use his existing skills but would need to put in the extra work to learn everything and anything about the industry. "It was a challenge, but definitely worth it," he said.

Dan explains how adapting to the pandemic and its impact on the industry - coupled with regular lockdowns, Christmas peak and Brexit - has presented huge challenges.

While there have been challenges, there have been successes. Dan's supported many ambitious online companies to reach their potential and grow. As a result, he quickly progressed from Executive to Manager.

Dan's advice to new starters?

"Being proactive and getting stuck into resolving client queries and issues was one of the biggest lessons for me. The nature of the business means that a lot of the work is often time-sensitive and requires you to be on top of the issues and queries.

"Also having an understanding of how each department in the business works is essential, especially from an operations point of view. The variety of companies we work with means we're closely aligned with every department, whether that's Goods In, Assemblies, Returns, Dispatch, Quality Control, etc."

"Oh, if you're looking to join Client Services, do not underestimate how much we enjoy food!"

Dan's promotion is evidence of his commitment to client care. He's demonstrated core skills of understanding his clients (their products, their customer base, future plans, and forecasts) as well as maintaining solid communication between clients, operations, couriers and his own team.

Dan says his role, team and department is still fairly new, so his focus over the next few years will be to play a key part in helping it grow and develop.

Sam Baines

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